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Case Study – Edrichton Holidays Group

Edrichton Holidays Group

E drichton Holidays is the local representative of a number of tour operators and e-commerce sites operating in incoming tourism. Focus has been entrusted with the development and support of almost the entire range of IT systems at the Edrichton Holidays Group and our relationship here spans many years.

The main project, being the Destination Management System, covers the entire operational and financial aspect of the firm ranging from hotel reservations and communications with overseas tour operators and the local hotels. The system facilitates debtor control and the subsequent payment to the hotels. Edrichton’s business has changed over the years and the company had immediately recognised the shift away from tour operator bookings towards individual and small group stays, mostly originating from Internet bookings.

Edrichton had also realised the importance of the Internet in the industry. Focus was once more engaged to help address the new industry and we can boast of having developed systems for Edrichton that enable a very small team of reservations staff to manage an extremely large and ever growing number of bookings, most of which are received through electronic means. The accounts department at Edrichton is also well equipped with IT systems and an office that some years ago was manned by over fifteen accounts clerks now runs with six.

Our relationship with Edrichton goes earlier than the projects described above. Key members of the Focus Team have been involved in the development of Property Management Systems, Inventory Control systems and Point of Sale systems used by the group and by the parent company, the Testaferrata Group. The systems were installed at the Groups’ hotels namely The Santa Maria Hotel, The San Anton Hotel, The St George’s Park, The La Vallette Hotel and the Cavallieri Hotel. They were later also installed and supported at third party hotels such as the San Pawl Hotel, the Sundown Court, Hotel Villa Rosa and the Etvan Hotel.

 

Contact person: Mr Louis Tabone, Managing Director
Address: The Edwin England Sant Fournier Building
St Georges Park,Dragonara Road,
St Julians,
Malta
Web Site: http://www.maltahotelrooms.com

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